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Terms and conditions of sale

ALERO by Alessio Santoiemma - Via Madonna delle Grazie, 35/d 66050 San Salvo (CH) -  VAT: 02602230696.

The access to and use of the www.alerostore.com website (hereafter “the Site”) are activities regulated by these "General Conditions of Use" (hereafter "Conditions").

The access to and use of the Site, as well as the purchase of any product and/or service on the Site, are activities  that require the reading, knowledge and acceptance of these Conditions, and in particular of the following pages, published on this site: PRIVACY POLICY, FAQ.

In particular, the customer, by sending an order through the Site, even in the hypothesis that this is not fulfilled, expressly and without any reservations, authorizes under the former Article 13 of D.Lgs N. 196/2003, ALERO to the processing of its data and accepts the terms listed on the "Privacy Policy" page, published on  the same website.

Therefore, anyone who accesses and/or uses services on the Site agrees with ALERO that the Site and these Conditions are regulated by Italian law and subject to the exclusive jurisdiction of the Court of Vasto (CH).

ALERO takes every precaution to prevent content from being published on the website that may be considered to be indictive of civil convictions, human rights and the dignity of people, in all its forms and expressions. In any case, Alero does not guarantee that the content of the Site is appropriate or lawful in other countries other than Italy, therefore, access to such content from places where such materials are illegal is expressly prohibited.

Those who choose to access the Site, anyway, do so on their own initiative and will only be responsible for complying with the relevant local laws.

Likewise, ALERO takes every useful precaution in order to assure its users that the content of the Site is accurate and does not contain incorrect or out-of-date information, in respect to the date of its publication, typographical errors, for which the correction is expected as soon as possible following the reporting. However, ALERO does not take any responsibility for the correctness, accuracy, completeness and updating of any content published on the Site.

In addition, ALERO cannot guarantee its users that the Site will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection. ALERO declines all responsibility  for: any problems, damage or risks that the user may encounter in the use of the Site; for any malfunctions of the site related to the disabling of cookies in the user's browser; for the presence of viruses or other components that may be harmful.

ALERO may rectify, or even simply update, all or part of these Conditions, whenever they deem it, in their own judgment, necessary or even, simply appropriate, without giving any notice. The user is obliged to comply with the terms set out in these Conditions and is also required to periodically check this page to verify any changes to the Conditions, which will be immediately binding, as soon as they are published on the Site.

The purchased item must be paid for with the closing of the purchase transaction if you choose to pay by bank transfer or Paypal; or directly to the courier if you choose to pay in cash.

The payment by cash on delivery costs € 6.00 including VAT and can only be made by means of cash; therefore, the courier does NOT accept bank cheques or bank drafts. The cost of the payment by cash on delivery (€6.00 including VAT) will not be refunded in the event of withdrawal.

In the case of payment by bank transfer the customer has 2 (two) working days (including holidays) from the day following the order date to make the bank transfer to our credit institution (using the following IBAN IT04S053877785000003086131 in the name of Alessio Santoiemma - BPER Banca dell'Emilia Romagna with causal  order number) and must give notice by e-mail at info@alerostore.com. Once the two days have elapsed without having given notice the order will be cancelled.

Orders will be processed within the first/second business day after the payment date; in the case of bank transfer payment they will be processed within the first/second business day after the actual receipt date of the transfer to our credit institution.

Instructions on the Right of Withdrawal, under D.Lgs. 21/2014, art.49, paragraph 4.

The customer has the right to withdraw from the contract, without indicating the reasons, within 14 (fourteen) days (including public holidays).

The withdrawal period expires after 14 days from the day that the customer or a third party acquires physical possession of the goods.

In order to exercise the right of withdrawal, the customer is required to inform ALERO – Via Madonna delle Grazie, 35/d San Salvo (CH), Tel: 0873/547812 – e-mail: info@alerostore.com of the decision to withdraw from this contract through an explicit declaration by registered mail with proof of delivery or by e-mail (in the latter case it is advisable to make sure that the email has been correctly received). To this end, you can use the standard withdrawal form at the bottom, but it is not mandatory.

To comply with the withdrawal deadline, it is sufficient for the customer to send the notice regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

If the customer withdraws from this contract, all payments that he has made to ALERO, including delivery costs, will be reimbursed without undue delay and in any case no more than 14 days from the day of the receipt of the returned goods. In the event that the transaction was made by means of cash on delivery, the cost of € 6.00 paid will NOT be refunded. These refunds will be made using the same means of payment used by the customer for the initial transaction except for transactions that have been paid by cash on delivery: in this case the refund will be made by bank transfer.
The customer is asked to send the goods back or hand-deliver them to:  ALERO– Via Madonna delle Grazie, 35/d - San Salvo (CH) 66050 - within 15 (fifteen) days from the day he received the goods. The direct costs of returning the goods will be borne by the customer.

In the event that the returned product is damaged, ruined or used, the refund will be partial, in proportion to the integrity of the item.

The right of withdrawal does not apply to intimate or personalized clothing and is not valid if the buyer is a professional or requires an invoice.

Model Withdrawal form:

(complete and return this form only if you want to withdraw from the contract):

  • Recipient: ALERO – Via Madonna delle Grazie, 35/d - San Salvo (CH) 66050.

I hereby notify the withdrawal from my contract of sale of the following goods:

  • received on:
    • Customer's name
    • Customer address

INVOICE NUMBER AND DATE

Iban in case of payment by bank transfer

  • Customer signature
  • Date

Complaints

Any complaint should be addressed to ALERO – Via Madonna delle Grazie, 35/d - San Salvo (CH) 66050. Alternatively, the customer can initiate a complaint through the Online Dispute Resolution tool by connecting to https://webgate.ec.europa...how&lng=IT and initiate an alternative procedure to the traditional courts.

Applicable law

For everything not expressly foreseen and not provided, the parties make explicit reference to national and EU regulations, ordinary and special regulations regarding sales, consumer rights and e-commerce.

The sales contract is understood to be concluded in Italy and regulated by Italian law. For the settlement of civil and criminal disputes arising from the conclusion of this remote selling agreement, if the Customer is a consumer, the territorial competence is that of the reference court of his municipality of residence; in all other cases,  the territorial jurisdiction is solely that of the Court of Vasto (CH).

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